Customer Service

Shipping & Delivery
We ship all small orders via USPS. Larger orders may ship via UPS. When we ship your order, you will receive an automatic email with shipping confirmation. In orders over $10, you will also receive tracking information. All orders placed during holidays and weekends will process the next business day. Shipping prices (if any) are not negotiable. Local pickup is not available. Third party shipping carriers will not be used. Please Note: We DO NOT charge a handling fee.
Privacy & Security
You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including: 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. is registered with the Authorize.Net Verified Merchant Seal program. For the convenience and security of our customers, we process all Credit and Debit card payments through Your credit card is charged as soon as you place your order. If in any case it does not, please contact our customer service department. We accept the following Credit Cards: Visa, MasterCard, American Express, and Discover.
Returns & Replacements
We stand behind our products and value our customer's satisfaction. Customers have seven (7) days from receipt to arrange an exchange. Returns are accepted on an exchange basis and only if the item is defective or the wrong item was ordered. We will gladly replace the defective item with a new one at no charge. Authorized returns will receive a full product credit (minus shipping fees and a maximum restocking fee of 20%). Items must be returned in New and UNUSED condition. Goods must be returned in the original box and include all packing materials, documentation, etc. Buyer must email us to obtain an RMA (Return Merchandise Authorization) number prior to returning the item. All unauthorized returns will be refused and shipped back to the sender at their full expense. Shipping charges are non-refundable. Buyer pays for all return shipping charges. In the event that an exchange is not available, a refund for the purchase price will be issued. International sales are not eligible for refund or exchange.
Our representatives are known for friendly, personal service and are happy to help you with everything with your order. Call us, we're here Monday-Friday 10am - 6pm EST in the USA. Please call us at 516-504-3939.
Price Match Guarantee
With our Lowest Price Match Guarantee, you will always know that you are receiving the best online deals available on thousands of quality products. If you happen to find a better online price out there, and meet the qualifications of our Price Match Guarantee, we will refund the price difference to you, after you purchase from us at our full asking price.
Viewing Orders
Once your order has been shipped we will e-mail you a notification including your tracking number and a link for you to track your order.
Updating Account Information
Log into your account, and click on “Sign in” located at the top of your account page. Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on “Submit”. The changes you have made will now be saved to your profile.